About Housing Repair Help

Housing Repair Help supports tenants in England and Wales who are living with disrepair — damp, mould, leaks, broken heating, structural problems and other conditions their landlord has failed to put right. We assess your situation, help you gather evidence, and where the case is suitable we introduce you to a specialist housing disrepair solicitor.

Who operates Housing Repair Help

Housing Repair Help is a trading style of Reclaim Experts Ltd, a company registered in England and Wales (company number 16058317), with its registered office at Innovation Centre, 49 Oxford Street, Leicester, LE1 5XY, United Kingdom.

Our regulatory status

Reclaim Experts Ltd is a Claims Management Company authorised and regulated by the Financial Conduct Authority, firm reference number 1030701. You can check our entry on the FCA Register. We are also registered with the Information Commissioner's Office (registration number ZB869483).

What we do

• Provide free, plain-English information about housing disrepair rights and processes.
• Run a free eligibility check based on the details and evidence you provide.
• Help you organise photographs, repair reports and correspondence into a clear case file.
• Introduce suitable cases to specialist solicitors regulated by the Solicitors Regulation Authority.

What we do not do

• We are not a law firm and we do not provide legal advice or legal representation.
• We do not conduct litigation, negotiate settlements or act for you in court.
• We cannot guarantee that a solicitor will take your case, or that compensation will be paid.
• We do not charge tenants a fee for our introduction service.

Where we operate

Our service covers England and Wales. Housing disrepair law and the remedies available differ in Scotland and Northern Ireland, and our panel does not currently cover those jurisdictions.

Our relationship with panel solicitors

When a case is suitable, we pass it to a specialist housing disrepair solicitor on our panel. Those firms are independent of us and regulated by the Solicitors Regulation Authority. They decide whether to take a case on, and any legal advice comes from them once they have been formally instructed and a client care agreement is in place. Reclaim Experts Ltd receives a fee from the solicitor for any successful recommendation — you are never charged for the introduction.

How cases are assessed

Every enquiry is reviewed against the same criteria before it is passed to a solicitor:

• Whether the disrepair falls within the landlord's repairing obligations.
• Whether the landlord was told about the problem and given a reasonable chance to fix it.
• The severity of the disrepair and its effect on health, safety and use of the home.
• The quality of the evidence available — photos, reports, letters, emails and repair logs.
• How long the problem has continued and whether it is ongoing.

If your case is not suitable we will tell you, and point you to the free routes below.

Free and independent alternatives

You do not need to use a claims management company. You can complain to your landlord directly, and if that does not resolve matters you can escalate for free to the Housing Ombudsman Service (social landlords) or to your local council's environmental health team. Free independent advice is available from Citizens Advice and Shelter. You can also instruct a solicitor of your own choosing.

Our editorial standards

Our guides are written and reviewed by the Housing Repair Help claims team, drawing on the Landlord and Tenant Act 1985, the Homes (Fitness for Human Habitation) Act 2018 and current government and Housing Ombudsman guidance. Each article shows when it was published and last reviewed. The content is general information, not legal advice.

Contact us

Email info@housingrepairhelp.co.uk, or write to Reclaim Experts Ltd, Innovation Centre, 49 Oxford Street, Leicester, LE1 5XY.