Cookie Policy

This Cookie Policy explains how Housing Repair Help uses cookies and similar technologies when you visit our website.

1. What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help us provide a better experience by remembering your preferences, maintaining your session and understanding how visitors use our service.

2. Essential Cookies

These cookies are required for the website to function properly. They include cookies that manage your claim form session, save your progress between steps, and maintain security. Without these cookies, the claim submission process may not work correctly.

3. Functionality Cookies

We use local storage and session data to save your claim progress so you can return and continue where you left off. This data may include a session identifier and form progress information. These cookies ensure a smoother experience if you need to leave and return to complete your claim.

4. Analytics Cookies

We may use analytics cookies to understand how visitors interact with our website, which pages are most visited, and how we can improve the service. Analytics data is collected in an anonymised or aggregated form where possible.

5. Managing Cookies

You can manage cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling essential cookies may affect the functionality of the claim submission form and your ability to save progress.

6. Contact

If you have questions about our use of cookies, please contact us at info@housingrepairhelp.co.uk.

This policy was last updated in March 2026.

Housing Repair Help

Helping tenants in England and Wales get repairs and compensation for housing disrepair.

Contact

info@housingrepairhelp.co.uk

Housing Repair Help is a trading style of Reclaim Experts Ltd, a Claims Management Company authorised and regulated by the Financial Conduct Authority (FRN: 1030701). You can view our registration on the FCA Register. Registered with the Information Commissioner's Office (ICO Number: ZB869483). Registered in England and Wales (Company Number: 16058317). Address: Innovation Centre, 49 Oxford Street, Leicester, LE1 5XY, United Kingdom.

You do not need to use a claims management company to make a housing disrepair complaint. You can raise a complaint directly with your landlord or through the Housing Ombudsman Service for free.

Our service is designed to support tenants who want expert help managing their claim and seeking compensation. Reclaim Experts Ltd will receive a fee for any successful recommendation received.

© 2026 Housing Repair Help. All rights reserved.