Privacy Policy | Housing Repair Help

This Privacy Policy explains how Housing Repair Help ("we", "us", "our") collects, uses, stores and protects your personal data when you use our housing disrepair claims management service. Housing Repair Help is a trading style of Reclaim Experts Ltd, a Claims Management Company authorised and regulated by the Financial Conduct Authority (FRN: 1030701).

1. Data We Collect

Through our claim form we may collect the following personal data:

Full name, email address and telephone number
Property address and postcode
Tenancy details including tenancy type, move-in date and number of occupants
Details of housing disrepair issues affecting your property
Information about whether you have reported the issues to your landlord
Photographic evidence of disrepair conditions
Supporting documents such as tenancy agreements and proof of reporting

2. Special Category Data

Where relevant to your housing disrepair claim, we may collect health-related information such as medical conditions that have been caused or worsened by the condition of your property. This data is processed with your explicit consent and only for the purpose of assessing and supporting your potential claim.

3. How We Use Your Data

Your personal data is used for the following purposes:

To assess your initial eligibility for a housing disrepair claim
To refer your case to an SRA-regulated solicitor who may assess your potential claim and provide legal representation
To keep you informed about the progress of your enquiry
To improve the functionality and performance of our service

4. Lawful Basis for Processing

We process your personal data under the following lawful bases as defined by the UK General Data Protection Regulation (UK GDPR):

Consent: You provide explicit consent when submitting the claim form and agreeing to our terms
Legitimate interests: Processing is necessary for the legitimate purpose of managing housing disrepair claims and connecting claimants with appropriate legal professionals
Explicit consent: For the processing of any special category data such as health information

5. Data Sharing

As an FCA-regulated Claims Management Company, we may share your personal data with SRA-regulated solicitors for the purpose of assessing and potentially handling your housing disrepair claim. We will not sell your personal data to third parties. We may also share data with trusted service providers who assist us in operating our platform, subject to appropriate data processing agreements.

6. Data Retention

We retain your personal data for as long as is necessary to fulfil the purposes for which it was collected. For claim-related data, this is typically for the duration of any legal proceedings plus a period of six years thereafter, in line with legal and regulatory obligations. If your enquiry does not proceed to a formal claim, we will retain your data for up to 12 months before securely deleting it.

7. Your Rights

Under UK GDPR you have the following rights in relation to your personal data:

Right of access: You can request a copy of the personal data we hold about you
Right to rectification: You can ask us to correct any inaccurate or incomplete data
Right to erasure: You can request that we delete your personal data where there is no compelling reason for its continued processing
Right to restrict processing: You can ask us to limit how we use your data
Right to data portability: You can request your data in a structured, commonly used format
Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time

8. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration. All data is stored securely using industry-standard encryption.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise any of your data protection rights, please contact us at:

Housing Repair Help (a trading style of Reclaim Experts Ltd)
Authorised and regulated by the Financial Conduct Authority (FRN: 1030701)
Registered with the Information Commissioner's Office (ICO Number: ZB869483)
Registered in England and Wales (Company Number: 16058317)
Innovation Centre, 49 Oxford Street, Leicester, LE1 5XY, United Kingdom

Email: info@housingrepairhelp.co.uk

This policy was last updated in April 2026.