Question 1

What counts as housing disrepair?

Accepted Answer

Housing disrepair refers to any condition in a rented property that falls below a reasonable standard and which the landlord is responsible for repairing. This includes issues like damp, mould, leaks, broken heating, faulty electrics, structural damage, and poor ventilation.

Question 2

Do I need to report the problem to my landlord first?

Accepted Answer

Yes. Your landlord must be given reasonable notice of the problem and a fair opportunity to carry out repairs. It's important to report issues in writing where possible, as this creates a record.

Question 3

Can my landlord evict me for making a claim?

Accepted Answer

No. Under the Deregulation Act 2015, retaliatory eviction is prohibited. Your landlord cannot legally evict you as a response to a legitimate repair complaint or claim.

Question 4

What evidence should I provide?

Accepted Answer

You should provide photos of the disrepair, copies of complaints to your landlord, your tenancy agreement, any inspection reports, and medical evidence if your health has been affected.

Question 5

How long does the process take?

Accepted Answer

The initial online submission takes 10-15 minutes. After submission, a legal professional will review your case within a few working days. The full claims process varies depending on complexity.

Question 6

Is this service free?

Accepted Answer

Our service is free to use for claimants. We are paid an introduction fee by our panel of SRA-regulated solicitors if your case is taken on. You will never be charged by us directly.

Question 7

What types of landlords can I claim against?

Accepted Answer

You can make a claim against council landlords, housing associations, and private landlords. The obligations may differ slightly but all landlords have a duty to maintain their properties.

Question 8

What compensation can I receive?

Accepted Answer

Compensation depends on the severity of the disrepair, its impact on your health and daily life, and how long the issue has persisted. You may receive compensation for inconvenience, health impacts, and property damage.

Frequently Asked Questions