Council Hasn't Fixed My House: A Practical Tenant Guide
Housing Repair Help Editorial Team · Reviewed by Reclaim Experts Ltd, FCA authorised (FRN 1030701). Editorial standards.
Published 29 September 2026. Last reviewed and updated 29 September 2026.
If you are saying “my council hasn't fixed my house”, bring every outstanding problem into one written repair schedule so repeated reports cannot be treated as separate, closed jobs.
You do not have to accept living indefinitely with damp, leaks, broken heating, unsafe electrics or structural defects. The next step is to make the full history and impact clear.
When the Condition of the Whole Home Needs Review
Several Repairs Remain Open
Different defects affect more than one room and no one is coordinating the work
Rooms Cannot Be Used Normally
Damp, leaks, cold, damaged ceilings or unsafe fittings prevent ordinary use of part of the home
Your Household Is Being Affected
The conditions affect children, an older person, disability, breathing problems or day-to-day wellbeing
Reports Keep Starting Again
Each contact creates a new reference while the long-running history and root cause are overlooked
How to Present the Full Repair History
List Every Outstanding Defect
Explain the Household Impact
Request a Property Inspection
Escalate the Overall Failure
Still waiting for your council to put things right?
If you reported the problems and they remain unresolved, check whether the delay may qualify for further review.
Check if you may qualifyFCA Regulated Claims Management Company FRN: 1030701
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Council Repair Duties and Reasonable Timescales
Section 11 of the Landlord and Tenant Act 1985 generally requires social landlords to keep the structure, exterior and installations for heating, hot water, water, gas, electricity and sanitation in repair. The duty normally depends on the landlord receiving notice of the defect.
Emergency risk: a dangerous electrical fault, severe active leak or total loss of essential services should be made safe urgently.
Routine repairs: published targets often run for several working days or weeks, depending on the landlord and repair category.
Major works: structural or extensive work may need inspection and planning, but the landlord should explain interim safety measures and provide a written programme.
Awaab's Law: prescribed social-housing hazards must be investigated and addressed within applicable statutory timescales.
See the detailed guide to landlord repair timescales.
Escalating Through Complaints and the Housing Ombudsman
Make a Stage 1 Complaint to Your Council
Request a Stage 2 Review
Ask the Housing Ombudsman to Review
Evidence to Keep While the Repair Remains Unresolved
Dated Photos and Videos
Record the defect, unfinished work and any worsening conditions over time
Reports and References
Keep portal messages, emails, letters, complaint responses and repair numbers
Repair Timeline
List every report, visit, cancellation, promise and attempted repair in date order
Contractor Details
Note who attended, what they said, what work was done and what remained
Household Impact
Record unusable rooms, damaged belongings, extra costs and relevant health effects
Requested Remedy
State the inspection, permanent work and completion date you are asking for
Do not stop paying rent because repairs are outstanding. Withholding rent can create arrears and possession risk. Use written reporting, complaints and independent advice instead.
When an Unfixed Home May Lead to a Claim
Where your council knew about one or more repair defects, did not put them right within a reasonable time and the conditions caused loss or harm, a housing disrepair claim may be considered.
The landlord received clear notice of the defect and had a reasonable opportunity to act
The defect concerns work for which the landlord may be legally or contractually responsible
The repair delay, failed work or refusal can be shown through dated records
The conditions caused inconvenience, loss of use, damaged belongings, extra expense or health effects
Compensation is not automatic. Responsibility, notice, delay, causation and evidence must be considered in each case.
Why Tenants Trust Us With Housing Disrepair Claims
Simple Online Process
Answer a few guided questions from your phone or computer.
No Paperwork Hassle
Upload your evidence digitally, without printing or posting documents.
Quick Submission
Most claimants complete the process in under 15 minutes.
Experienced Legal Review
Every case is reviewed by our panel of SRA housing disrepair solicitors. No-Win-No-Fee.
Has your council failed to complete repairs?
Answer 3 quick questions to see if you qualify. Takes about 30 seconds.
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Frequently Asked Questions
Could you have a housing disrepair claim?
If you reported disrepair to your council and it has not been properly resolved, you may be able to make a claim.
Check if you may qualifyFCA Regulated Claims Management Company FRN: 1030701
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This article provides general information about housing issues in England and Wales and does not constitute legal advice. Legal services may be provided by independent solicitors where appropriate.