Compensation for No Heating: Housing Disrepair Guide
Housing Repair Help Editorial Team · Reviewed by Reclaim Experts Ltd, FCA authorised (FRN 1030701). Editorial standards.
Published 30 September 2026. Last reviewed and updated 30 September 2026.
Compensation for no heating is not calculated from a fixed tariff. The outcome can depend on how long the heating failed, when the landlord knew, the season, temporary provision, household vulnerability, loss of room use, extra costs and medical evidence.
A completely cold home can be an urgent health risk. Report it immediately, identify vulnerable residents and ask for temporary heaters if a permanent repair will be delayed.
Signs and Risks Linked to heating
Prolonged Total Loss
The home remains without working heating beyond an urgent target
Repeated Boiler Failure
Short repairs do not provide reliable heat
Higher Costs
Temporary electric heating materially raises bills
Health or Room Impact
Cold prevents normal use or worsens documented health conditions
Landlord Repair Responsibility
Landlords generally must keep supplied heating and hot-water installations in repair. A claim usually requires evidence that the landlord had notice and failed to respond within a reasonable time.
Important: The cause and the tenancy facts matter. Ask for the inspection findings in writing and do not stop paying rent because a repair remains outstanding.
How to Report heating
Report the Problem in Writing
Ask for Inspection and a Repair Plan
Update the Landlord if It Worsens
Make a Stage 1 Complaint to the Landlord
Escalate to Stage 2 and the Housing Ombudsman
Heating still unresolved?
If you reported the problem and your landlord has not put it right within a reasonable time, check whether it may qualify for further review.
Check if you may qualifyFCA Regulated Claims Management Company FRN: 1030701
Takes 5 minutes. No obligation.
Evidence to Keep
Timeline
Show first notice, visits, delays and restoration date
Temperature Readings
Keep dated room readings during the outage
Bills and Receipts
Record extra electricity and safe heater costs
Medical and Household Evidence
Keep relevant records and explain who was affected
How Compensation May Be Assessed
A claim may be possible if your landlord was told about a defect within its responsibility, did not put it right within a reasonable time and the conditions caused a measurable impact.
Clear evidence that the landlord received notice
A defect the landlord was legally or contractually responsible for
An unreasonable delay, failed repair or refusal shown by dated records
Loss of use, inconvenience, damaged belongings, extra costs or health effects
Compensation is not automatic and there is no fixed tariff. Responsibility, notice, delay, causation and evidence must be assessed in every case.
Why Tenants Trust Us With Housing Disrepair Claims
Simple Online Process
Answer a few guided questions from your phone or computer.
No Paperwork Hassle
Upload your evidence digitally, without printing or posting documents.
Quick Submission
Most claimants complete the process in under 15 minutes.
Experienced Legal Review
Every case is reviewed by our panel of SRA housing disrepair solicitors. No-Win-No-Fee.
Has your landlord failed to resolve heating?
Answer 3 quick questions to see if you qualify. Takes about 30 seconds.
Who is your landlord?
Frequently Asked Questions
Could you have a housing disrepair claim?
If you reported heating and it has not been properly resolved, you may be able to make a claim.
Check if you may qualifyFCA Regulated Claims Management Company FRN: 1030701
Takes 5 minutes. No obligation.
Related Guides
This article provides general information about housing issues in England and Wales and does not constitute legal advice. Legal services may be provided by independent solicitors where appropriate.