Housing in Charnwood — Key Figures
A snapshot of the local social housing landscape and the legal standards that apply to Charnwood landlords.
~5,700
council homes managed by Charnwood Borough Council
~75,000
households across the Charnwood borough
24 hours
to begin emergency repairs under Awaab's Law
Reporting Repairs to Your Landlord in Charnwood
Charnwood Borough Council Housing
Charnwood Borough Council manages council housing repairs in-house. Repairs can be reported online via charnwood.gov.uk, by emailing housing.repairs@charnwood.gov.uk, or by phone on 01509 634666. Emergency repairs are within 24 hours.
Visit official repairs pageHousing associations active in Charnwood:
emh group · Nottingham Community Housing Association · Longhurst Group
Tenants of these housing associations have the same legal protections as council tenants.
Complaints Route and the Housing Ombudsman in Charnwood
Charnwood manages its council housing repairs in-house from Loughborough, so complaints go straight to the borough council. Put the complaint in writing and reference the repair job numbers already raised.
Step 1 — Charnwood Stage 1 complaint
Use charnwood.gov.uk complaints, email the housing team or call 01509 263151. A Stage 1 response is due within 10 working days.
Step 2 — Stage 2 review
Request the final review stage where the repair is still outstanding — 20 working days for a response.
Step 3 — Refer to the Housing Ombudsman
Once the landlord's complaints process is exhausted — or it fails to respond within the Code's timescales — you can refer the case to the Housing Ombudsman Service free of charge at housing-ombudsman.org.uk or on 0300 111 3000. The Ombudsman can order an apology, compensation and completion of works, but cannot award damages on the same basis as a court.
Housing Ombudsman Service
The Housing Ombudsman investigates complaints about council and housing association landlords in England. Its service is free, and using it does not stop you from also bringing a disrepair claim — the two can run alongside each other.
housing-ombudsman.org.ukPrivate rented enforcement
Charnwood's environmental health team can inspect privately rented homes in Loughborough, Shepshed and the villages under the HHSRS.
Housing association tenants
emh group, Longhurst and NCHA tenants complain to their own provider first, then to the Ombudsman.
Local Disrepair Issues Reported in Charnwood
Based on the housing stock and local reporting patterns, these are the disrepair issues most commonly raised by Charnwood tenants.
Damp in Loughborough terraces
Older red-brick terraces in central Loughborough often show rising damp, condensation and mould in poorly ventilated rooms.
Cold homes in rural villages
Off-gas-grid homes in Sileby, Mountsorrel and Quorn report inadequate heating, especially where storage heaters or oil boilers fail.
Roof & flashing leaks
Stone and slate roofs across Shepshed and Barrow-upon-Soar frequently suffer chimney flashing failures, causing internal water damage.
Charnwood Borough Council Repairs: What Should Happen and When
Charnwood Borough Council retains its own housing stock across Loughborough, Shepshed, Quorn, Sileby and Mountsorrel. Emergency repairs are attended within 24 hours; urgent and routine categories follow published targets. Damp and mould reports are subject to Awaab's Law investigation deadlines.
If a Charnwood repair has been reported more than once without a lasting fix, ask for the repair history in writing. That record — combined with dated photographs — is usually decisive in a housing disrepair claim.
- Report repairs in writing or through the council's online form.
- Request a copy of your repair history if works keep recurring.
- Escalate through the council's complaints process, then the Housing Ombudsman after 8 weeks.
Damp, Mould and Cold Homes in Loughborough
Older solid-wall terraces around central Loughborough and the wider borough's post-war stock are prone to condensation damp, penetrating damp from failed pointing, and inadequate heating. Student-heavy private rented streets also see a high volume of damp and boiler complaints.
Whether your landlord is Charnwood Borough Council, a housing association or a private landlord, the legal duty is the same: repair reported defects within a reasonable time. Where they do not, compensation typically reflects the rent paid during the affected period plus damages for inconvenience and damaged belongings.
Common Housing Disrepair Problems in Charnwood
Tenants across Charnwood frequently report the following issues in both council and privately rented properties — including damp and mould, leaks and water damage, and structural problems. If you are experiencing any of these, you could be eligible for a housing disrepair claim in Charnwood.
Damp & Condensation
Persistent damp affecting walls, ceilings and floors in Charnwood properties.
Black Mould
Toxic mould growth caused by untreated moisture problems across Charnwood.
Broken Heating
Faulty boilers and radiators leaving Charnwood tenants without adequate heating.
Electrical Faults
Exposed wiring, faulty sockets and dangerous electrical systems in rented homes.
Structural Damage
Cracked walls, unstable floors and subsidence in Charnwood rental properties.
Pest Infestations
Rodent and insect infestations caused by gaps, cracks and poor property maintenance.
Can You Make a Housing Disrepair Claim in Charnwood?
You may be able to make a council housing disrepair claim or a private tenancy disrepair claim in Charnwood if the following conditions apply:
Reported in Writing
You notified your landlord about the disrepair via letter, email or your tenancy portal.
Landlord Failed to Act
Your landlord did not carry out the necessary repairs after being notified.
Reasonable Time Passed
A reasonable amount of time has elapsed since you first reported the issue.
If these conditions apply to your situation, you could be eligible for compensation and to have the repairs completed at your landlord's expense. Housing disrepair solicitors in Charnwood can assess your case free of charge.
How to Make a Housing Disrepair Claim
Report the Issue
Notify your landlord in writing about the disrepair. Keep copies of all letters, emails and messages.
Gather Evidence
Take photographs and videos of the damage. Keep records of medical appointments related to the disrepair.
Submit Your Details
Complete our quick online assessment. It takes just 5 minutes and there is no obligation.
Legal Review
Our panel of housing disrepair solicitors will review your case and advise on next steps — at no cost to you.
How Much Compensation Can You Get?
The amount of housing disrepair compensation you may receive depends on the severity and duration of the disrepair, the impact on your daily life, and any damage to your health or belongings. Typical awards include:
Minor Issues
£1,000 – £2,500
Small leaks, minor damp patches, cosmetic damage
Moderate Issues
£2,500 – £5,000
Persistent mould, broken heating, recurring leaks
Serious Issues
£5,000 – £10,000+
Structural damage, health impacts, long-term neglect
You may also be entitled to compensation for damage to personal belongings and for any personal injury or health conditions caused by damp, mould or unsafe living conditions in Charnwood.
What Can I Claim For in Charnwood?
When you make a housing disrepair claim, the court can order your landlord to carry out the repairs. As well as this, you may also be awarded compensation under several heads of loss, including:
Damage to Belongings
Compensation for any belongings damaged or destroyed as a result of the poor condition of the property. You may also be able to claim for items damaged during repairs carried out by your landlord.
Financial Loss
If you have suffered financial loss as a result of your landlord failing to carry out repairs, you may be able to claim for this. Please note that significant rent arrears can affect the outcome of your claim.
Personal Injury
If you have been injured as a result of your landlord's negligence, you could make a personal injury claim — for example respiratory problems caused by damp or mould, slip or trip injuries, or carbon monoxide exposure. Our panel can assist with medical reports, expert evidence and court proceedings.
Inconvenience
Compensation for general disruption to your daily life — including not being able to use parts of your home or having to wait long periods for repairs to be carried out.
Your Rights as a Tenant in Charnwood
Under the law in England and Wales, landlords have a legal duty to keep rented properties in a safe and habitable condition. Key legislation that protects tenants in Charnwood includes:
Landlord and Tenant Act 1985 — Requires landlords to maintain the structure, exterior, and essential installations of the property.
Homes (Fitness for Human Habitation) Act 2018 — Gives tenants the right to take legal action if their home is unfit to live in.
Awaab's Law (2023) — Requires social landlords to investigate hazards within 14 days and begin emergency repairs within 24 hours.
If your landlord in Charnwood has breached any of these obligations, you may have grounds for a housing disrepair claim. Council and housing association tenants are equally protected, and our guide to reporting disrepair walks through the steps.
No Win No Fee Housing Disrepair Claims in Charnwood
Our panel of housing disrepair solicitors handle no win no fee claims in Charnwood. This means you will not pay any legal fees unless your claim is successful — there is no financial risk to you and no upfront costs. Whether you are a council tenant or a private renter in Charnwood, you can access expert legal representation at no cost. See typical awards in our compensation guide.
Serving tenants across Charnwood including Loughborough, Shepshed, Quorn, Sileby, Mountsorrel and surrounding areas.
Why Tenants Trust Us With Housing Disrepair Claims
Simple Online Process
No complicated forms. Just answer a few guided questions from your phone or computer.
No Paperwork Hassle
Upload your evidence digitally. No printing, posting, or office visits required.
Quick Submission
Most claimants complete the process in under 15 minutes.
Experienced Legal Review
Every case is reviewed by our panel of SRA housing disrepair solicitors. No-Win-No-Fee.
Ready to Start Your Housing Disrepair Claim?
Submit your details today and our panel of SRA-regulated solicitors will review your case at no cost and with no obligation.
Start a ClaimTakes 5 minutes. No obligation.
Helpful Guides for Charnwood Tenants
These guides explain the repair standards your landlord in Charnwood must meet and what to do when they are missed.
Claims against a private landlord
Your rights as a private renter under the Fitness for Human Habitation Act 2018.
Landlord ignoring damp and mould?
The steps to take when damp and mould reports are closed without a proper fix.
How to report disrepair to the council
Creating the written paper trail that supports a disrepair claim.
Frequently Asked Questions
Solicitors Regulation Authority
All our panel of solicitors are registered with the SRA who conduct housing work.
Solicitors Regulation Authority
The independent regulator of solicitors and law firms in England and Wales.
sra.org.uk →Free Independent Advice
You can get free, independent advice from Citizens Advice or Shelter.
Locations We Cover
Disclaimer: The information on this page is for general guidance only and does not constitute legal advice. Housing Repair Help is not a law firm. Cases are referred to our panel of SRA-regulated solicitors who will assess your claim independently. Outcomes and compensation amounts vary depending on individual circumstances.