Who Your Liverpool Landlord Is Likely To Be
Liverpool has no council-managed housing stock, so identifying your association is the first step. The repairing duties are the same in every case.
Torus (including Liverpool Mutual Homes)
Housing association
The largest social landlord in the city, holding much of the former council stock.
Riverside
Housing association
Homes across north Liverpool and the city centre, including older flats and supported housing.
Onward Homes and Your Housing
Housing association
Significant stock across south and east Liverpool, including post-war estates.
Private landlords and letting agents
Private rented
Liverpool operates a wide landlord licensing scheme, and the council's private sector housing team can inspect hazards under the HHSRS.
Covering tenants across Liverpool including Toxteth, Everton, Anfield, Walton, Kensington, Norris Green, Kirkdale, Dingle and Speke.
How Repairs Are Reported in Liverpool
Report the repair to the association that owns your home through its portal, app or email, and keep the job reference. If you rent privately, report in writing to the landlord or agent and keep a copy.
A dated written report is what later shows how long the landlord has known about the problem. Photograph the affected rooms each month with the date visible, and record every appointment that is missed, cancelled or closed as complete while the disrepair continues.
- Emergency (24 hours): total loss of heating or hot water, an uncontrollable leak, unsafe electrics or an insecure property.
- Urgent (a few working days): partial loss of an essential service, or a leak that is contained but continuing.
- Routine (weeks): plaster damage, joinery, non-urgent roofing and external repairs.
- Damp and mould: Awaab's Law sets fixed investigation deadlines for social landlords and requires immediate action on significant hazards.
Disrepair Issues Common to Liverpool Housing
Liverpool's stock — dense Victorian terraces, inter-war estates, 1960s blocks and Georgian conversions — produces a recognisable pattern of disrepair.
Penetrating damp in terraced streets
Solid-wall terraces in Kensington, Anfield, Walton and Toxteth suffer damp where pointing, gutters and roof coverings have failed.
Exposure to wind-driven rain
Merseyside's exposed coastal weather drives rain into failed render, window seals and gable walls, causing damp patches on upper floors.
Condensation and mould in flats
Broken extractor fans and blocked vents in flats and maisonettes allow black mould to spread through bathrooms and bedrooms.
Leaks in Georgian conversions
Large houses in Toxteth and around the city centre split into flats generate persistent leaks from shared soil stacks and roofs.
Heating and hot water failures
Old boilers and communal systems fail in winter, and a complete loss of heating or hot water is an emergency repair.
Licensed private rented hazards
Damp, excess cold and unsafe electrics in licensed private lets can be enforced by the council's private sector housing team.
Complaints Route and the Housing Ombudsman in Liverpool
Every social landlord in Liverpool must follow the Housing Ombudsman's Complaint Handling Code, which gives the same two-stage route whichever association owns your home.
Step 1 — Stage 1 complaint to your landlord
Put it in writing to Torus, Riverside, Onward or whichever association owns your home, quote every outstanding job reference and say what outcome you want. A Stage 1 response is due within 10 working days.
Step 2 — Stage 2 review
If the repair remains outstanding, ask for escalation to the landlord's final review stage. A response is due within 20 working days.
Step 3 — Housing Ombudsman Service
Once the landlord's process is exhausted, or it misses those deadlines, refer the case free of charge at housing-ombudsman.org.uk or on 0300 111 3000.
Step 4 — Environmental health or a disrepair claim
Private renters can ask Liverpool City Council's private sector housing team to inspect under the HHSRS. A legal disrepair claim can be pursued alongside any complaint.
Why Tenants Trust Us With Housing Disrepair Claims
Simple Online Process
No complicated forms. Just answer a few guided questions from your phone or computer.
No Paperwork Hassle
Upload your evidence digitally. No printing, posting, or office visits required.
Quick Submission
Most claimants complete the process in under 15 minutes.
Experienced Legal Review
Every case is reviewed by our panel of SRA housing disrepair solicitors. No-Win-No-Fee.
Start Your Liverpool Housing Disrepair Claim
Tell us about the repairs your landlord has not carried out. Our panel of SRA-regulated solicitors will review your case free of charge, with no obligation.
Start a ClaimTakes 5 minutes. No obligation.
Guides for Liverpool Tenants
Liverpool Housing Disrepair: Frequently Asked Questions
Free Independent Advice
You do not have to use a claims service. Free, independent housing advice is available from Shelter, Citizens Advice and the Housing Ombudsman Service. This page is general information about the law in England and Wales, not legal advice about your own case.